Refund policy
Last Updated: August 2026
At Yipin Apparel, we strive to ensure your complete satisfaction. If you are not happy with your purchase, this policy explains how to return or request a refund.
1. Return Eligibility
You may return items under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Products must be unworn, unwashed, and in original condition with all tags attached.
- Items must be in the original packaging without damage.
- Intimate apparel, hosiery, and underwear (such as thongs, bodystockings, garter stockings, and pantyhose) are considered hygiene-sensitive products and are non-returnable once the original packaging has been opened, unless the product is defective or incorrect.
- Sale items and promotional items are non-refundable unless defective.
2. Non-Returnable Items
The following items cannot be returned:
- Opened intimate apparel and hosiery products
- Customized or personalized items
- Items damaged by normal wear or improper use
- Items returned after the 30-day return window
3. How to Initiate a Return
- Contact our customer service team at ttyipinfushi@aliyun.com with your order number and reason for return.
- Our team will review your request and provide a Return Authorization (RA) number within 2 business days.
- Package the item securely in its original packaging and include the RA number on the outside of the box.
- Ship the item to the return address provided by our team.
4. Return Shipping Costs
- If the return is due to our error (wrong item, defective product), we will cover the return shipping cost.
- If the return is due to a change of mind or incorrect size ordered by the customer, the customer is responsible for return shipping costs.
5. Refund Processing
Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed within 5–10 business days and credited to the original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
6. Exchanges
If you need a different size or color, we recommend placing a new order and returning the original item for a refund. This ensures faster delivery of your preferred item.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with clear photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
8. Contact Us
For return or refund inquiries: